Agent information A to Z

Addresses

FLYGTAXI and TÅGTAXI have 'all' pick-up addresses that a booking can be made to in their own database. If you make a booking in Galileo, Stina/Linkonline, AeTM and other on-line booking systems only addresses, with respective prices, in the database can be used. On our homepage your can search all addresses that appear in our database under the Prices tab. This database is updated regularly, but if it is missing an address, hotel or any other place, send an e-mail to adressfel@flygtaxi.se

AeTM booking system

Ground transport bookings made in AeTM have their own RES:ID that begin C9. In FLYGTAXI’s system C9 corresponds with W0. On invoices, statements of charges and other documents there will be a RES:ID beginning with W0. The rest of the characters will be the same. FLYGTAXI is investigating the possibility of eliminating the need for this conversion.

Ground transport bookings made in AeTM are presented in Amadeus with an MIS-line. This line is for information purposes only; a cancellation of ground transport does not occur if the MIS-line is deleted.

Cancellation in an Amadeus PNR of a ground transport made in AeTM must be cancelled according to the following guide: GT_cancel user_guide.pdf(1014 k)

Agent discount

Discounts on an agent's own FLYGTAXI journeys are given as per contractual agreement. The one stipulation is that bookings are made in the agent's usual GDS and they are then charged to the agent's office. Exceptions to discounts are TÅGTAXI and FLYGTRANSFER.

For bookings made in Amadeus, the line AP SUR FTID= followed by the IATA:nr of the office making the booking, 8 figures without dashes or spaces, is in the booking. The PNR should not contain a line with RM* FP SUR. The gross price for the service is shown on the reply line and the net price (including any discounts) is shown on the invoice.

For bookings made in Sabre, Galileo or via logging in to our homepage send an e-mail to support@flygtaxi.se with requests for discount adjustments.

Airport buses and county transport companies

Prepaid bus tickets in connection with air travel, where the booking has been made through a travel agent or FLYGTAXI, should be confirmed when requested according to the following: For bookings made for airport buses to Sturup, Landvetter, Visby, Bromma and Arlanda (except for Swebus lines) an SMS-ticket will be sent that you will need to show when you are asked for your ticket. This SMS-ticket is valid for all booked airport buses in the up-to-date PNR (one SMS can be used for all booked journeys). The ticket is valid for up to 12 months from the day the booking is made. 

Alternatively, you can give an up-to-date booking code, from Amadeus, Axres or Galileo booking systems, to till the driver who can then verify it in their computer system. The codes are 6 characters long and made up of letters and figures. The figures '1' and '0' are uncommon in a booking code (Axres & Galileo); 'O' and 'I' are most often used. 13-character booking codes beginning with the year (for example, 2013) can also be issued for bus tickets.

For all other bus lines (including Swebus), as well as certain county transport lines in Norrbotten, the traveller must show their travel itinerary or the booking confirmation that was issued by a travel agent or FLYGTAXI (i.e. a fax or e-mail print out). This will show the booked bus journey to an existing flight. The ticket is valid for the booked date of travel.

Assigning ground transport to different individuals (Amadeus)

When several individuals are included in the same PNR you can relate ground transportations to them separately. There are, however, some rules you should be aware of:

• Each transport must be assigned to one individual. Writing '/p1-3', for instance, will not work.
• No more than approximately twenty ground transport bookings can be made in the same PNR. If more bookings are made there is a risk that some will be lost between Amadeus and FLYGTAXI.

Assigning segments (Amadeus)

When you have several flights arriving or departing from the same airport (or group of airports) in the same PNR, you must assign the ground transport line to the correct flight. In the middle of the booking line there is an 'A' or a 'D' between two slashes (Arrival and Departure respectively). Adding the flight's line number after the A or the D (together between the 'slashes') will assign the ground transport to the correct flight.

Example: SU X8 FS1 MMXYS1 VTAX/0.00/A7/1/YSTAD,GATUADRESS/000-00000/INFO

Do not change the figure that comes after the next 'slash' (/1/, in the example above) as this indicates choice of service (see also child car seat or Wheelchair accessible TAXI).

Assigning segments to payment information (Amadeus)

You cannot assign segments to payment information for a specific ground transport. For example, you cannot arrange for airport buses or the Arlanda Express, which are in the same PNR as FLYGTAXI, to be paid for in different ways. The same payment information applies for all ground transport in the same PNR.

Baggage

In a Shared TAXI or FLYGTRANSFER every passenger is allowed one piece of hand baggage and one normal-size travel bag. In an Åre FLYGTRANSFER (during the winter season) you may also take a pair of skis in a case and a ski-boot bag.

In a Private TAXI your baggage should fit in a normal-size taxi and not weigh an unreasonable amount. Estate cars [J9] (station wagons) can be offered in most districts. A note in the 'Information field' regarding baggage requirements would help us with our planning.

For problems with baggage arrivals that result in delays, read 'Waiting times' further down the page.

Bonus programmes

SAS EuroBonus

To receive bonus points a passenger must have first registered their telephone number, preferably their mobile telephone number, and their SAS-EuroBonus number on our homepage. Extra points are issued for all bookings made for FLYGTAXI and TAXI till TÅGET, where the passenger's telephone number has been given as the contact telephone number. SAS EuroBonus points cannot be claimed retroactively[J11]  in our system.

Booking several cars

See: 'Multiple bookings,' below.

Card payments and travel account payments (Amadeus)

Usually the PNR's FP-line is charged, but sometimes you may want to organise a payment by another travel account.

Previously, the line read AP SUR FP=, but this line is now replaced with RM* FPSUR = etc. 
Example: >RM* FPSUR = CCDC36148123123123/X1223

Change of name (Amadeus)

Following a change of name, cancellations and changes to bookings are no longer possible. Always cancel a ground transport before carrying out a change of name.

Children in Taxis

Child car seats

If a passenger needs a child car seat in a Private TAXI or Large TAXI one can be arranged in most districts. There may be an additional charge (0–212 Swedish kronor including taxes, subject to the local market). To make a booking for a child car seat in Amadeus change the '1' that is in the middle of the SUR-line to a '4' (between the slashes after the A or D) as well as filling in the age of the child in the information field.

Example: >SU X8 FS1 MMXYS1 VTAX/0.00/A/4/YSTAD,GATUADRESS/000-00000/24 MONTHS

If we respond NO PRICE on the RM*SUR-line, this may mean that a booking for a child car seat cannot be guaranteed in that district. Contact [J14] our local FTC for further information.

Child-booster seat/cushion

If a passenger needs a child-booster seat/cushion include this information when making a booking. A child-booster seat/cushion does not cost extra.

Traffic regulation (1998:1276) Chapter 4

10 § When travelling on the road by car, lorry, a three- or four-wheeled motorcycle with a body shell or a three- or four-wheeled moped with a body shell, on the question of the use seat belts and other safety devices, the following applies:

All persons travelling in a vehicle that is equipped with seatbelts should occupy a place which is fitted with a seat belt, if such a place is available, and use the belt. Children that are shorter than 135 centimetres should use a child car seat, child booster seat or another specific safety device instead of or together with the seat belt.

A child who is three years old, or older, but shorter than 135 centimetres is not permitted to travel in a vehicle where there is not a specific safety device available for children, other than during a temporary transport over a short distance. In such cases the child should use the seat belt where possible, but is not permitted to travel in the front of a car or light-duty lorry.

A child who is younger than three years old cannot travel in a vehicle where there is not a specific safety device available for children, other than during a temporary transport in a taxi over a short distance. In such cases, however, the child is not permitted to travel in the front seat of the car. Traffic regulation (2006:1208).

Customer telephone number

See: 'Telephone number, customer,' below.

E-mail address

See: 'Receipt' below.

Eurobonus

See: 'Bonus programmes,' above.

FTC = FLYGTAXI Central

Telephone numbers for our local carriers can be found in Amadeus under >GGSURTELEFON or under the Prices tab at the top of the page. Then choose an up-to-date meeting point in the drop-down menu to the right.

GHOST (Amadeus)

To make a booking for a ground transport when the Air Carrier has been booked online, a PNR with GHOST-flight should be created.

Example: > SS X1 001 C 07NOV ARNGOT GK1/0800 0900/FTAXI

The templates for creating a GHOST-flight can be found in Amadeus under >GGSURGHOST

Please note that when creating a GHOST an up-to-date flight number MUST be given in the information field after the telephone number. Without this information we do not know which flight the customer is travelling on.

NEVER use airport code STO when creating a GHOST. This is a joint code for the four Stockholm airports so there is the risk that we will not know which airport the customer is travelling to or from[J15] .

Ghost booking

See: 'GHOST,' above.

 Group bookings (Amadeus)

See: 'Assigning ground transport to different individuals,' above.

Invoicing customers (Amadeus)

See: 'Invoicing the customer directly,' below.

 Invoicing the customer directly (Amadeus)

If you would like us to send an invoice directly to a new customer, fill in the customer information in the first appropriate[J18]  PNR. This information then appears automatically in our system. The customer number is then shared in the usual place[J19] . It is also shared on an AP SUR-line according to the following and with the following information: N=customer name, R=reference (if required), A=address, P=Post code postal address, ID=customer number.

Example: >AP SUR N=MR SMITHS DRYCLEANERS,A= DOWNINGSTREET 2,P=12345 TOYTOWN,ID=654321

Changes of address are made in the same way.

Large TAXI (Amadeus)

In districts that lack booking lines for a Large TAXI service it is possible to make a booking by changing the so-called Zone figure (after A/ or D/) in the booking line from 1 to 7 (Note 8 means Wheelchair accessible taxi). This is provided the service is priced according to an address search on FLYGTAXI's homepage, or if the request is accepted by the local taxi company.

Example: SU X8 FS1 MMXYS1 VTAX/0.00/A/7/YSTAD,GATUADRESS/000-00000/INFO

Malmö Aviation, bonus programme

See: 'Bonus programmes,' above.

Multiple bookings

When you need to book several taxis to the same address and destination it is important the bookings are made for the different travellers. Bookings cannot be made for several taxis to the same person as such instances most often occur as a result of a booking error. Bookings must be made either in different names or each car, car one, car two, etc., must be given a 'first name'. We also appreciate it if the total number of passengers is given as information to the driver.

NO PRICE (Amadeus)

An RM*SUR-line with NOPRICE means that the service does not have a price or that the given district (before the comma in the booking line) is incorrect. The booking is still sent to the taxi company for manual processing.

Pick-up time, change (Amadeus)

You can make a pick-up time earlier for all services, apart from Shared TAXI and Flight transfers (FLYGTRANSFER). If you change a pick-up to a later time, for any service, you do so at your 'own risk'; our travel-time guarantee no longer stands. With a Shared TAXI you can make the pick-up time earlier in connection to flights from ARN, BMA, GOT and CPH. If you want an earlier pick-up time for MMX it MUST correspond with another earlier flight. For example, if the booking is in connection to a domestic flight departing at 16:00[J20]  and the closest earlier domestic flight is 15:35 the pick-up time can be booked for 25 minutes earlier (exactly). You can make a pick-up time 10 minutes earlier for other airports. We recommend this if the air travel company you are travelling with has an earlier check-in time.

We monitor the flight arrival times for those flights our customers have told us they will be on (see also 'GHOST' above). On occasions where the customer wants to delay a pick-up time in connection to their flight's arrival make sure that this information, unless the pick-up time has already been mentioned in the booking, is given in a particular information field (only for Private TAXI and Large TAXI).

The times for a Shared TAXI service are always approximate, +/–5 minutes depending on the arrivals of the other travellers.

Receipts for card payments and travel account payments (Amadeus)

A statement of charges (receipt) will be sent as a PDF-file to the e-mail address that appears in the up-to-date Amadeus PNR. The address must be given in a particular format in the PNR.

Example: >AP SUR EMAIL=NAME.NAME AT COMPANY.XX 
'AT' can be written either '@' or '/space/AT/space/'. ('*' and 'ö' should not be used).

If there is not an e-mail address given in the booking, a statement of charges will be sent to the address given in the customer's profile. If you wish to register a 'default' e-mail address or block a customer account from a statement of charges contact support@flygtaxi.se

Drivers are unable to give receipts for journeys that are to be charged centrally via FLYGTAXI. The tariff-meter receipt will only show the part of the charge that the local taxi company will receive as a reimbursement, which must be registered in the tariff meter by law. This net amount is to cover the driver- and vehicle costs.

RM*SUR-line (Amadeus)

We confirm every booking with an RM*SUR-line and remove it if the booking is cancelled. An empty RM*SUR-line can mean that we have not received the booking as a result of technical difficulties. [J21]  We do not reimburse any additional costs that may be incurred if the reason that the booking has not reached us is outside of our control. Another reason for an empty reply line can also be that the traveller has two titles or their name is too long (the number of characters in the name and address combined exceeds one of Amadeus' accepted values. Certain international air travel companies do not allow us to update their bookings. The booking can be okay despite missing an RM*SUR-line. The presence of an RM*SUR-line can mean that we have not received a cancellation request. If it is a split[J22] -PNR this can also be the reason. (See also: 'NO PRICE,' above and 'Split,' below).

FLYGTAXI Sweden increased all its prices by 10 kronor per booking 1 September 2012. This was the result of increased booking- and system costs. To change price information in Amadeus is a comprehensive undertaking and we chose to carry out the changes continuously over the following 6 months. This means that the information on the GGSUR-pages can differ from the correct price that we answer with on the RM*SUR-line.[J23] 

Sabre

 
To book Swedish airport transfers (Flygtaxi, airport coaches and airport train "Arlanda Express") in Sabre You nedd a Red App. You will find it at  https://www.sabreredappcentre.sabre.com/apps/Flygtaxi 

Quick reference guide: http://www.flygtaxi.se/filer/sabre/qrg_flygtaxi.pdf 
Talking Points & FAQ: http://www.flygtaxi.se/filer/sabre/flygtaxi_talking_points_and_faq.pdf

Flygtaxi airport taxis operates in connection with all regular flights at al Swedish airports. You can also book airport taxis between addresses in Sweden and Copenhagen Kastrup (CPH), Oslo Gardemoen (OSL), Trondheim Værnes (THN) and Kemi-Tornio (KEM) airports.

SAS Eurobonus

See: 'Bonus programmes,' above.

Sending a customer an invoice (Amadeus)

See: 'Invoicing the customer directly,' above.

Shared TAXI, prices

To be able to offer the Shared TAXI service at an attractive price requires a reasonable cover to coordinate the passengers. 

For journeys to and/or from Arlanda, Bromma, Landvetter and Sturup the patterns of travel are such that in Amadeus we can only offer prices in connection to regular flights that have ordinary take-off or landing times, weekdays between 06.30 and 19.45.
At other times, journeys may be charged at a higher amount. The amount will vary depending on the local market, but the maximum amount will be equivalent to a Private TAXI service. Up-to-date prices are given in our reply line (RM*SUR).

Split (Amadeus)

FLYGTAXI has installed a programme, on 19 December 2011, that manages the problems with Split. Unintentional double bookings should be a thing of the past.

Statement of charges

See: 'Receipt,' above.

Tariff-meter receipt

Drivers are unable to give receipts for journeys that are to be charged centrally via FLYGTAXI. The tariff-meter receipt will only show the part of the charge that the local taxi company pays the carrier (net price) which the driver by law is required to register in the tariff meter.

Telephone number, customer

A telephone number that we can reach the customer on must be written on the taxi line. Sometimes we need to change a pick-up time, for instance, in a Shared TAXI or for other reasons. A home telephone number is fine for a pick-up from a home address, otherwise write in a customer's mobile telephone number. The travel agent- or the company telephone number may be inadequate if the taxi driver cannot find the customer and has to make pick-up at another address.

Telephone number, taxi company

Telephone numbers for our local carriers can be found in Amadeus under >GGSURTELEFON or under the Prices tab at the top of the page. Then choose an up-to-date meeting point in the drop-down menu to the right.

Travel account payments

See: 'Card payments and travel account payments,' above.

Waiting time

If you have problems with your baggage or any other problems that mean you are delayed, you (the traveller) must contact the taxi company immediately. If the delay means that plans with other travellers for a Shared TAXI vice seare no longer possible, FLYGTAXI reserves the right to add a charge of the difference between Shared TAXI and Private TAXI. Any waiting times over 10 minutes can also result in an addition charge of 50 kronor per every started 10 minutes.